Payment and Refund Policy

Last updated: 25 September 2026.

Scope of This Policy and Covered Services

This Payment and Refund Policy applies to all purchases of health education courses, digital training modules, subscription-based learning programmes and related materials offered through showflixra. It governs transactions completed on our commercial website by customers located in Singapore. The policy explains how payments are processed, when contracts are formed, the conditions under which cancellations or refunds may be granted and the procedures that both parties must follow. It covers every course format including self-paced online modules, live webinars and bundled health certification programmes but excludes any physical products or in-person consultations unless separately stated in writing.

Prices, Currencies, Taxes and Additional Charges

All listed prices are shown in Singapore dollars and are inclusive of the prevailing Goods and Services Tax unless otherwise indicated. showflixra reserves the right to adjust course fees at any time, although changes will not affect orders already confirmed. Additional charges such as bank processing fees for international cards or currency conversion costs imposed by your card issuer are your responsibility and will not be reimbursed. Promotional discounts or bundle prices are valid only during the stated period and cannot be combined with other offers unless explicitly allowed.

Accepted Payment Methods, Authorisation and Security

We accept major credit and debit cards, PayNow, internet banking transfers and other secure gateways available at checkout. Payment is authorised immediately upon submission of an order. All transactions are encrypted using industry-standard protocols and processed through PCI-DSS compliant providers. showflixra does not store complete card details. Authorisation holds may appear on your statement for a short period while verification occurs. If authorisation fails, the order will not proceed and you will be notified by email.

Order Confirmation, Contract Formation and Booking

Once you complete the checkout process and receive an order confirmation email containing your receipt and course access details, a binding contract is formed between you and showflixra. The confirmation email constitutes acceptance of your offer to purchase. Access to digital content is granted instantly upon successful payment unless a scheduled start date is specified. You should review the confirmation email carefully and retain it for your records.

Cancellation Rights and Applicable Periods

Under Singapore law you may cancel certain distance contracts within a cooling-off period. However, because most of our offerings consist of digital content that is made available immediately upon purchase, the statutory cooling-off right is generally waived once access is granted. If you cancel before access is provided you may be entitled to a full refund minus any reasonable administrative costs. Subscriptions may be cancelled at any time before the next billing cycle to avoid renewal charges.

Refund Eligibility, Exclusions and Non-Refundable Items

Refunds are available only in limited circumstances such as duplicate charges, technical failure preventing access for more than seven consecutive days or cancellation before content delivery. Completed courses, partially viewed modules, downloaded materials and promotional or gift purchases are non-refundable. Refunds will not be granted for change of mind after access has begun, failure to meet personal study goals or incompatibility with your device unless the incompatibility results from an error on our part.

Step-by-Step Procedure to Request a Refund

To request a refund you must contact us in writing via the contact form on our Contacts page or by emailing [email protected]. Your request should include your full name, order number, date of purchase, the specific course or subscription involved and a clear statement of the reason for the request. Supporting evidence such as screenshots of error messages may be required. Requests must be submitted within thirty days of the original transaction date unless a longer period is mandated by law.

Inspection, Approval, Rejection and Notification of Decisions

Upon receipt of a complete request showflixra will review the details within ten business days. We may ask for additional information or clarification. You will receive written notification of approval or rejection together with an explanation. Approved refunds will be processed according to the timelines below. Rejected requests may be appealed once by providing further evidence within seven days of the decision notice.

Refund Method, Processing Time and Receipt of Funds

Refunds are issued using the original payment method whenever possible. Credit or debit card refunds typically appear on your statement within five to fifteen business days depending on your bank. PayNow or bank transfer refunds are completed within seven business days. You will receive an email confirmation once the refund has been initiated. If funds do not reach your account within the expected timeframe please contact your bank first and then reach us at [email protected] for assistance.

Special Rules for Digital Content, Subscriptions and Promotional Offers

Digital health courses are supplied instantly and therefore the right to cancel is lost once download or streaming begins. Subscription plans renew automatically until cancelled through your account dashboard. You may downgrade or cancel future renewals at any time without penalty. Promotional bundles or limited-time offers carry the same refund restrictions as standard courses and are not eligible for partial refunds if only one component has been accessed.

Failed Payments, Duplicate Charges, Chargebacks and Suspected Fraud

If a payment fails you will be notified and given the opportunity to retry with another method. Duplicate charges detected by our system are automatically refunded within three business days. Chargeback requests will be investigated and may result in suspension of your account pending resolution. Any suspected fraudulent activity will be reported to the relevant authorities and may lead to permanent termination of access without refund.

Mandatory Consumer Rights in Singapore That Cannot Be Excluded

Nothing in this policy excludes or limits your rights under the Consumer Protection (Fair Trading) Act, the Sale of Goods Act or the Unfair Contract Terms Act. You retain the right to seek remedies for goods or services that are not of satisfactory quality, not fit for purpose or not as described. In the event of any conflict between this policy and mandatory Singapore legislation, the legislation prevails.

Contact Route, Policy Changes and Final Provisions

Questions regarding this policy should be directed to [email protected] or through the contact form on our Contacts page. showflixra may update this policy from time to time to reflect changes in law or business practices. The version published on the website at the time of your purchase will apply. Continued use of the site after changes constitutes acceptance of the revised terms. This policy is governed by the laws of Singapore and any disputes will be subject to the exclusive jurisdiction of the Singapore courts.